RETURN, CANCELLATION, DEFECT POLICY
There are a few exceptions to the return policy:
1) No customized products can be returned. This includes but not limited to custom poker chips, custom poker tables, custom dealer buttons, custom playing cards, and custom chip cases.
2) Returns are accepted for unopened merchandise only. The product must be resalable and in the same condition that it was sent to you.
3) If any other poker chips are returned, there will be a 15% restocking fee.
4) All items returned will be subject to a 15% restocking fee. Items that are returned and no replacement is needed, the shipping will not be refunded. On returned items purchased with free shipping, the actual shipping cost of the product will be deducted from the refund total. Shipping charges back to our warehouse on items that are refused or undeliverable will be deducted from your refund total.
5) We can't guarantee color matching of our poker chips from different manufacturing runs. Your chip colors may be a different tone or shade than the one you see on the website. Or if you bought one color of a certain denomination, the shade of that color may slightly differ from purchase to purchase. We can't match previous purchases, so please expect that there may be a difference in the shade of your chip color from previous purchases or what is shown on the website. You'll still be responsible for the restocking fee if you choose to return chips that do not match a previous purchase. We'll not be able to search through our poker chips to try to match a shade preference.
6) If you wish to exchange an item in general that is not damaged or was not incorrectly shipped, then your item will be exchanged but shipping charges and a 15% restocking fee may apply.
7) NO opened DVD's or playing cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVD's or playing cards.
To initiate a return: Send and email to email@example.com, referencing your order number and reason for return. If your item is a returnable product, we will respond with an RMA number.
If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement. If you want a refund and do not want a replacement, please inform us if this also. Your full purchase price will be refunded to you upon the return of the product.
The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above. (less Shipping and Handling).
Your credit will be issued in the same manner payment was made to pokerchiplounge.com. PLEASE ALLOW UP TO 2 WEEKS for credits to be issued.
When returning the product, please use a trackable package delivery. i.e. UPS GROUND or USPS PRIORITY with delivery confirmation. Your refund for return shipping (if applicable) will not exceed the UPS published rate for weight shipped. We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.